Returns & Warranties

If you have received your order and have received a wrong item, if you have a faulty product or if you would just like to return or exchange an item because you have changed your mind, please read our terms and conditions and our specific terms for returns below.

Select From The Following:


Received Item(s) Incorrectly

If you have checked the item(s) you received against the items in your order confirmation that was sent to you by email, and there are items you believe to be incorrect, please fill in the following form within 28 days of receiving your order:

RECEIVED WRONG ITEM FORM

Your Name (required)

Your Email (required)

Your Phone Number (required)

Order Number

Product(s) Received Incorrectly

Product(s) Meant To Receive

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I have checked the details on the box carefully against my order confirmation.


MISSING ITEM(S) / PART(S)
If you received your order short an item or part, please fill in the following form within 7 days of delivery:

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Our team will try to respond to your submission within 48hours.


Broken Upon Delivery

While our products are packaged well, if you have a broken product upon delivery, please fill out this form immediately as we require that you notify us within 7 days of the goods delivery. Even if you are not installing straight away, please always check your purchase (please do not open any boxes until you are sure you have received the correct items by following the information provided on the packaging).

If you do find an item that has been damaged, please fill in the following form within 7 days of delivery:

Your Name (required)

Your Email (required)

Your Phone Number (required)

Order Number

Product(s) Broken

Extra Details

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Faulty Items

If you believe you have a faulty item(s), you have the option to contact us or the manufacturer directly, as all our products come with manufacturer warranties in addition to your Consumer Guarantees by law. All our manufacturers have dedicated warranty departments, and are therefore usually the most experienced and efficient in resolving problems with their products. In addition, they sometimes offer additional services such as in home warranties. In most cases on your invoice there will be a phone number for the direct warranty line of the manufacturer for your product, who you have the option to call for technical advice and/or warranty procedures. If your electrician encounters problems during installation and it is during business hours, they are encouraged to call the warranty line for technical advice so that the issue may be resolved immediately.

If you prefer to resolve the issue through us, please fill in the following form that will be assessed by our technical staff. All faulty claims direct through us need to follow this process.

FAULTY PRODUCT FORM – REQUEST FOR WARRANTY

Your Name (required)

Your Email (required)

Your Phone Number (required)

Order Number

List the product(s) with the fault and any details of the fault.

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Our team will try to respond to your submission within 48hours.

If you would like to contact the manufacturer warranty department and need a copy of your invoice, please fill in the following form:

REQUEST FOR COPY OF INVOICE

Your Name (required)

Your Email (required)

Order Number

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Change of Mind Returns / Exchanges (Credit)

Australian Consumer Law specifies that consumers are not entitled to return a product if there is no breach of a consumer guarantee. However here at Pedestal Fans Warehouse we do make some exceptions to this.

Here are a few examples of Change of Mind returns: wanting a different size/colour/model, if the product is no longer required, you have different requirements that need to be fulfilled.

If you wish to proceed with your return request – it is very important that you read and understand the following conditions to make sure your item(s) comply with our policy:

  • You must notify us by submitting the correct form below strictly within 14 days from the date of purchase.
  • Await acceptance by our Returns Team. If your return request is accepted, you will be notified by email with instructions for sending the item(s) back.
  • The item(s) must then be sent back promptly and received within 14 days from the date of the return acceptance email. It is imperative that you adhere to these time deadlines as no returns or exchanges (credits) will be accepted outside these time frames.
  • Goods must be in a “new” and “saleable” condition meaning that they must not have been opened or damaged (this includes the packaging). If your returned item(s) do not comply with the conditions set out in our policy, you will be charged a processing fee of $30.00 and you will need to pay all costs involved in sending the item(s) back to you.
  • All change of mind returns are subject to a restocking fee (see below for details)

Note: There are some exceptions to these change of mind returns that include bulk quantities (3+) and special order items. If you are not sure about any of these conditions, please contact us.


Accepting our terms and conditions means that you accept full responsibility that you have understood and complied with all the requirements. Please use the Request Forms below to submit your request. Note that no returns will be accepted that have not gone through this process.


Item(s) For Return – Requesting A REFUND

If you have read, understood and made sure your return complies with the conditions mentioned and your request for a refund is accepted, we will refund you for the item(s) less the Processing and Re-Stocking Fee of 20% (taken from the total price of the item(s) returned by you) and less the freight cost we covered in delivering the item(s) to you in the first instance (if you received 50% off your delivery cost under our Shipping Promotion, please be aware that the delivery cost that needs to be covered in the case of a return is the full delivery cost we incurred in sending the item(s) to you, not the discounted cost we pass onto you at the time of your order.)

If you agree to the terms and conditions and your return complies with all our requirements, please request a refund by completing and submitting the form below:

RETURN – REQUESTING A REFUND

Your Name (required)

Your Email (required)

Your Phone Number (required)

Order Number

List Product(s) For Return

Reason For Requesting Refund

I have read and understood the conditions and verify that my return request is valid and complies with all conditions.

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Once you have submitted this Request Form, our staff will respond to you within 48hours to let you know if your request has been successful and to provide you with further information for submitting your return.


Item(s) For Return – Requesting An EXCHANGE / CREDIT

If you have read, understood and made sure your return complies with the conditions mentioned and your request for a credit is accepted, we will issue you a credit / store voucher so you can select the item(s) you wish to purchase in exchange. This credit will be the total price of the item(s) returned by you, less the Processing Fee of $35.00 and less the freight cost we covered in delivery in the item(s) to you in the first instance (if you received 50% off your delivery cost under our Shipping Promotion, please be aware that the delivery cost that needs to be covered in the case of a return is the full delivery cost we incurred in sending the item(s) to you, not the discounted cost we pass onto you at the time of your order.)

If you agree to the terms and conditions and your return for exchange/credit complies with all our requirements, please request the credit by completing and submitting the form below:

RETURN – REQUESTING A CREDIT/EXCHANGE

Your Name (required)

Your Email (required)

Phone Number (required)

Order Number

List Product(s) For Return

Reason For Exchange/Credit

I have read, understood and accept the conditions and verify that my return request is valid and complies with all conditions.

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Once you have submitted this Request Form, our staff will respond to you within 48hours to let you know if your request has been successful and to provide you with further information for submitting your return.

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